All Star Sportsbook Review
At first glance, AllStars.com appears to be a well put-together site. The layout has all the essential information, including the money-lines on the home page. It seems a little busy, but well categorized. After spending some time here though, you will notice that at relatively frequent intervals all money-lines will be listed as “Currently There Are No Lines @ This Event,” making it necessary to manually refresh your browser to get updated odds. Glitches like this infect this seemingly healthy site.
It states on their website “user information is never sold or shared with any other entities.” That is great if in fact it is true. However, because of their misleading statements regarding bonuses and their lack of customer service, one must be hesitant about their commitment to privacy and security. Until they make an effort to provide truly accurate information on their website in general and a better attempt at customer service, they do not garner the level of trust necessary for online sportsbook operations.
It is very difficult to believe that AllStar.com has over 200 agents ready to assist you (as is their claim) when you are the first customer in the queue and have been waiting five minutes to speak with a live chat operator. Calling their 24/7 customer service hotline yields the same results: waiting. Calls to specific departments go unanswered and general customer service operators, although friendly and courteous, are unable to answer specific questions. If you are willing to wait several minutes on hold, they will fetch the appropriate agent. However, no matter which agent you speak to, no one is willing or able to provide clarification on the misleading statements found on their website.
Whenever a site claims that a 10 percent sign up bonus is “huge,” you must think twice about doing business with them. In reality, the 10 percent sign up bonus is among the lowest you will find anywhere. They also advertise a “free $200 poker bonus” that is anything but free. If you read the terms and conditions, you will find that the “special $200 bonus is for sports bettors.” Asking a customer service representative about how this bonus may be used provides no clarity. The AllStar.com bonus structure needs to be clarified and improved, and quickly, if they are to be competitive in this industry.
AllStar.com offers several ways to deposit to your account, but most of them require you to speak with a customer service representative. Considering the difficulties when trying to reach a representative, the self-service options are by far the best method to use. Unfortunately, that leaves only Visa or MasterCard as an available option. We do applaud AllStar.com for their security measures during withdrawals and offering the first withdrawal per calendar month free of charge.