Ease of Use:
Rock solid. You've got instant access to sports news and you've got instant access to sports bets. And then right below that you've got mucho live lines. Seamless integration of all information streams. What more do we want? Nothing, sir. Nothing.
Reputation/Security:
Quality privacy policy: no information to outside co's without your explicit consent. A+ security. "About Us" section's a little slim's the only knock. We know these people are on the up-and-up because we know these people, and because they've been audited and approved by anyone who's anyone (CasinoReview.org, most notably). Still, we'd like to see a fuller description of the company on the website, for the average customer.

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Customer Service:
Easiest customer service number in the world to remember: 1-800-FUN-BETS. Multiple other channels of communication: email, live chat, you can even reach them by fax, if you're that type of person. They're there for you when you need them. No complaints.
Bonuses Paid:
Here's where things get good. 40% back on your first deposit (20% cash, 20% free bets). You can't beat that with a stick. 10% reload, 15% monthly rebate on the horseys, refer a friend get $75 outright, and more. The bonus structure is the most superlative feature of this site, relative to its competitors. Take advantage of it before they wise up.
Ease of account deposits/withdrawls
They accept as many forms of payment as any site on the Net, from credit cards to SurePay to eCheck to NETeller, and they're all free and they're all fast. So that's good. But just like their partner site (VIPsports.com), there are some modest fees associated with them paying you (the important part) that we'd prefer not exist.
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