5Dimes Sportsbook Review
- A variety of options for getting customer service.
- An interface that is built for the experienced bettor.
- One of the longest-operating sportsbooks online.
5 Dimes sportsbook bills itself as the Internet home for experienced bettors so perhaps it should not be surprising that this is not a particularly easy site to use. For example, when you go to the casino area, you find out that there is not one casino but three; they do have a Live Dealer Casino (very cool, as you actually watch a dealer throw down the cards on a webcam). We agree with several customers who think that the number of betting options at 5Dimes sportsbook can sometimes be a bit overwhelming.
5Dimes has been in business operating out of San Jose, Costa Rica since 1998, so it's not like they don't have any track record of doing business online. Still, the exact details about 5Dimes are not sufficiently described on the site. The About Us page, for example, is merely a collection of generalized platitudes about respecting customer needs, etc. No real concrete information is offered as far as certification or licensure from credible third party gaming commissions (though after some investigation, we've determined that they are licensed). 5 Dimes is legit, it's just not so easy for the average user to figure that out.
Call or email anytime of the day or night. That's about the size of it, and the size of it works well. We've never had any problem getting through to an operator and an operator's never been less than helpful with our needs (and we have many). Live Chat is also available, to those who are so inclined. Because sometimes we don't want to call or email. We want to chat.
The 5Dimes bonus system is interesting but convoluted. An appealing rewards program is offered, for example 5Dimes offers a lot of great "Reduced Juice" promotions, but to decipher all the different bonus offers you would have to have a PhD in Bonusology and we only have our Master's. Seriously though, there are many bonuses that 5Dimes will give you, but to review all the options and choose one is a headache. Apparently this confusion is planned because 5Dimes even states in plain wording right on the site: “Bonus-hunters are not welcome at 5Dimes.” Well excuuuuuuuse us.
Unfortunately, 5Dimes is the classic online casino that seems to think that they are doing you a favor when they pay out your withdrawal. Literally every withdrawal method has a fee attached to it. You want a bank wire? That'll cost you $60. An ACH transfer? That's $25. Paper check? $40. Transfer of funds onto a credit card? Not facilitated. Unfortunately, this seems to be the way things are going in the industry, so 5Dimes is not alone here. In terms of depositing money, that's easy enough by credit card (even if you're in the U.S.); Neteller is one of their more popular methods of transferring funds.