Probets Sportsbook Review
Overall, ProBets offers an outstanding user interface. Every sportsbook should look and feel like ProBets sportsbook as it is extremely well organized and attractive with lightning fast page load times. There aren’t promotional items littering the page as with most sportsbooks. Kudos to ProBets for delivering one of the cleanest experiences in online gambling as far as the look and feel of the site.
After liking their look so much, it was disappointing for us to see numerous items that cause ProBets to become suspect as far as reputation and security. For example, at the bottom of the ProBets banking link: “Our rules state that all bonuses and corresponding deposits must be wagered twice before the bonus can be withdrawn.” That statement is blatantly untrue per their “Rules and Regulations.” Meanwhile, ProBets gives a full page about how it is working to promote “Social Responsibility,” but does not tell its users much of anything about the company with which they are betting because there is no “About Us” page. These are just two small examples but they are illustrative of the lack of professionalism displayed by ProBets as a company rather than merely a website.
During our first test of the ProBets customer service department, we were attempting to resolve the conflicting rollover information as previously described in the banking section of the ProBets website. It took just one minute for a live chat operator to greet us, which was the quickest so far for all Domain Holdings Limited operations. However, that is where the good news ends. After notifying the operator of the erroneous statement on their website, we were promptly regurgitated their official Rules and Regulations. After stating that we were very well familiar with their terms, the representative asked us for our account information for the second time. At that point, the operator asked where the statement was located on the website and for time to review it. Twenty minutes later, after much poking and prodding by us, and again being asked for our account information, the agent admitted that it was a mistake and that the information would be “sent to the review team for accuracy.” We felt blown off and the error still isn’t fixed.
ProBets offers several appealing bonuses, including a 25 percent sign up bonus, but at the absolute worst terms in the industry. Requiring action of at least 20 times the deposit amount, the rollover requirement is unusually high. It is difficult to believe that many ProBets members would be able to clear the amounts necessary to receive their bonuses. In addition to that, not only do they reserve the right to revoke your bonus at any time, but also the winnings derived from the bonus–yikes!
ProBets offers several ways to deposit to and withdraw from your account, but most of them require you to speak with a customer service representative. Because customer service here is hit-and-miss, needing to talk to someone every time you move money into or out of your account is obviously not an ideal situation.