SportsbookUSA Sportsbook Review

Ease of Use:
Customer Service:
Reputation/Security:
Bonuses Paid:
Ease of deposits/withdrawals:
There are some online sportsbooks that you have to wonder how they stay in business and SportsbookUSA.com would have to fall into that category. Doubtless, part of the sad state of affairs at SportsbookUSA.com is due to the fact that the USA government has made it very difficult for US bettors to enjoy a smooth online gambling experience. Nevertheless, shortcomings at SportsbookUSA.com are abundant and obvious, even pervasive. From the lack of information about what company is running this website to the picture of the customer service rep with the headset on but then there is in fact no live chat feature offered, there are “best practices” in the online sportsbook world and then there are websites like SportsbookUSA.com. We would surely stop short of calling SportsbookUSA.com a disgrace to America, but we wouldn’t exactly say it’s a credit to the USA, either.
Ease of Use:

SportsbookUSA.com is easy to use but that may not be a compliment. The site is not especially deep in terms of content and provides a somewhat limited sports betting experience. On the good side, the site is fast and is not weighed down by a bunch of excessive Flash programming. This site has great ease of use for a sports bettor who adopts a “keep it simple” approach. One extremely annoying thing is SportsbookUSA.com’s habit for requiring the opening of a new browser window for every click—this leads to clutter on the user’s computer, lots of windows open at once, etc.

Reputation/Security:

There is not too much to be impressed with when it comes to the reputation of SportsbookUSA.com. Based out of the Caribbean island of Curacao, SportsbookUSA.com does not give the kind of transparency and company history that we like to see from an online sportsbook. It is almost like they have accepted that they are a third-rate site and they are OK with that, so why bother trying to convince people otherwise? We are not aware of any major breaches with regard to their security or data privacy, though, which is good. Still, a healthy dose of transparency with a follow-up dose of credibility is much needed at SportsbookUSA.com.

Customer Service:

As you know if you’ve read any of our other dozens of online sportsbook reviews, one feature we always look for when rating an online sportsbook for customer service is the live chat feature. Live chat is an extremely simple and efficient way for online sports bettors to get customer service help. SportsbookUSA.com not only does not offer live chat, but actually makes it look on their home page that they do offer live chat, but then they don’t. Thanks for the picture of a lady with a headset and then when we click to talk to that lady, it opens up your default email editor—thanks for that, very helpful! More like borderline deceptive, and certainly not in that “best practices” category.

Bonuses Paid:

So far, we have not taken much pleasure in pointing out the flaws at SportsbookUSA.com, and that trend will continue: SportsbookUSA.com’s bonus programs are a sad joke. Again it’s that sort of feeling you get when you know you are dealing with a company that long ago accepted mediocrity and is not going to become excellent anytime soon. SportsbookUSA gives only a 10 percent sign up bonus, only a 15 percent referral bonus, and has strikingly few promotions on their “Promotions” page. All of these bonuses are paltry in comparison to other online sportsbooks. Not to mention to the boredom factor of going to a “Promotions” page that, as of this writing, had all of one promotion listed.

Ease of deposits/withdrawals:

To give you an idea of what we mean when we say SportsbookUSA.com is accustomed to mediocrity, observe the manner in which this operation advertises “no deposit fees.” No online sportsbook charges deposit fees! This is like saying that a public park does not charge for you to sip from the drinking fountain. Most importantly, SportsbookUSA has a demonstrated record of stiffing their customers. There have been many demonstrated cases of stealing from people (not paying winning wagers, and failing to process withdrawals).