WSEX Sportsbook Review
Historically, WSEX has had a stellar reputation, online since 1996 and a true innovator in the industry. However, past glories are no excuse for us to ignore the fact that once-great World Sports Exchange has flushed its reputation down the toilet of late. Even the rawest newbie can see that WSEX has been struggling with increased competition and thus fighting tooth and nail with customers to avoid payouts whenever possible. As a result, the vaunted WSEX reputation is quickly and perhaps irreversibly deteriorating. Blaming their payment processor can only last for so long before it becomes readily apparent that it has become a WSEX company policy to dispute and delay payments.
Again, our recent test of the WSEX customer service department tells the story of a precipitous fall from grace. The live chat function is great in theory, but unreliable in practice. Someone must have forgotten to log out during our test because after waiting on hold for a couple minutes, a message popped-up stating that there was no agent on duty. We all know that customer support has gotten worse everywhere over the years, but still, a failing grade is a failing grade and WSEX gets one for not being available when they said they were, for not being available 24 hours a day, and for taking up to 48 hours to respond via email.
WSEX does not focus much on bonuses, preferring to rest on the laurels of the bygone days of being profiled in high places like The Wall Street Journal and Sports Illustrated. As of this writing, the word “bonus” does not even appear on the WSEX home page! This is virtually unheard of and in fact it is totally offensive. This laid-back attitude and refusal to reward new customers is not serving the company well when there are now so many online sportsbooks to choose from. WSEX needs to realize that it’s no longer a big fish in a small pond, so get over yourself and start paying out some halfway decent bonuses.
Would you agree that being able to easily and quickly withdraw money from your online sports betting account is important? Then you likely won’t like dealing with the WSEX banking system because there is ample evidence that they are failing miserably in this category. WSEX has managed to upset an enormous amount of their customers by being extremely slow to pay out winnings and in some cases, such as their “Who will sign Lebron?” wager, they voided winnings altogether because of unclear and very poorly worded terms–that’s even cheesier than the Lebron press conference itself.